Cancellation & Refund Policy

1Digital SaaS Service Model & Operating Entity

RoyalScan is an individual / sole proprietorship business owned and operated by Bharat Ambaliya, based at At: Modpur, Taluka: Lalpur, District: Jamnagar, Gujarat – 361170, India (Helpline: +91 70164 09014). In accordance with Section 22 of the CGST Act 2017, GST is not applicable as aggregate turnover from digital services is below the statutory threshold of ₹20,00,000 INR.

RoyalScan provides specialized B2B software designed for stone quarries, crushers, and weighbridges in Gujarat to scan CGM-ATR royalty passes and autonomously print weighbridge thermal slips.

When you purchase a subscription plan (1 Month, 3 Months, 6 Months, or 12 Months), cloud servers, database quota, scraper workers, and software authorization keys are allocated instantaneously to your company account. Consequently, standard fees, setup charges, and subscription fees are strictly non-refundable once service access has been provisioned.

2Genuine Technical Incompatibility Exemption

We stand firmly behind the performance and reliability of our platform. We provide refunds only in genuine technical failure cases under the following strict conditions:

3Non-Refundable Circumstances

Refunds will not be granted under any of the following circumstances:

• Change of mind or operational closure: Your quarry or crusher stops operations, changes business plans, or no longer requires pass printing.
• Hardware or network failure on client side: Local internet failure at your weighbridge, damaged physical USB cables, faulty thermal printers, or hardware that does not meet minimum requirements (Windows 10/11 or Android 8+).
• Government portal downtime: Temporary downtime, maintenance, or connectivity issues originating on the official CGM-ATR Gujarat mining verification website.
• Failure to cooperate with support: Refusal to provide device error logs or provide remote diagnostic access to test the printer connection.
• Requests made after 7 days: Refund requests submitted more than 7 calendar days after the initial transaction date.

4Subscription Cancellation Policy

You may cancel your subscription renewal at any time through your Client Portal or by emailing support@royalscan.in.

Upon cancellation, your subscription will not renew at the end of the current term. You will continue to have full, uninterrupted access to RoyalScan Android Scanner, Desktop Print Agent, and web dashboard until your active subscription duration expires. We do not provide prorated refunds for unused days within an active billing period.

5Refund Request Process & Settlement Timeline

To request a refund under the Genuine Technical Incompatibility Exemption:

1. Send an email to support@royalscan.in with subject line: [Refund Request] - [Your Company Name] - [Order ID].
2. Attach your Cashfree payment receipt, device model, Windows OS version, printer model, and a brief description/screenshot of the issue.
3. Our technical team will review the ticket and initiate a remote inspection within 24 hours.
4. If the technical failure is confirmed unresolvable, the refund will be approved and initiated immediately through Cashfree Payments.
5. Settlement Timeline: The refund will be credited to the original payment source (UPI account, Credit/Debit Card, or NetBanking bank account) within 5 to 7 business days, in accordance with standard RBI and banking settlement cycles.